Terms & Conditions — NexTier Solution

These Terms & Conditions (“Terms”) govern your use of the NexTier Solution website, forms, and services. By accessing our website or submitting your information, you agree to these Terms.

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1. Acceptance of Terms

By completing any form on our website, contacting us, or engaging with our services, you consent to these Terms & Conditions, including our SMS and email communication policies.

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2. Consent to SMS & Email Communications

By providing your phone number and/or email, you expressly agree that NexTier Solution may contact you through:

● SMS text messages

● Emails

● Phone calls

These communications may include:

Transactional Messages

● Appointment confirmations

● Reminders

● Service updates

● Support responses

● Lead follow-ups

Marketing Messages

With your optional consent, you may receive:

● Promotions

● Special offers

● Service announcements

● Marketing campaigns

This campaign sends appointment information - conformation and reminder messages to customers once they have booked an appointment with NexTier Solution on website and opted-in to receive promotional and notification SMS from NexTier Solution.

Message Frequency: May vary depending on your interactions with our services.

Message & Data Rates: Standard carrier rates may apply.

3. Opt-Out Instructions

You may opt out at any time.

● SMS: Reply “STOP” to cancel future texts.

● For help: Reply “HELP.”

● Email: Click the “unsubscribe” link or contact us directly.

After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at anderson@nextiersolution.com.

Opting out of marketing messages does not affect your ability to receive essential transactional messages (such as appointment details).

4. User Responsibilities

You agree to:

● Provide accurate and up-to-date information

● Not misuse our website or communication systems

● Not submit someone else’s phone number or email without their consent

We reserve the right to suspend or remove access if misuse is detected.

5. Data Collection & Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains:

● What information we collect

● How we use it

● How you can manage or delete your data

View our Privacy Policy here:

https://www.nextiersolution.com/privacy-policy

6. Service Availability

We aim to provide uninterrupted access to our website and messaging services. However, we do not guarantee:

● Continuous availability

● Error-free operation

● Compatibility with all devices or carriers

We are not responsible for carrier delays, transmission failures, or technical issues outside our control.

7. Disclaimer of Liability

NexTier Solution is not responsible for:

● Delayed, undelivered, or corrupted SMS messages

● Carrier issues or outages

● User mistakes in entering contact information

● Third-party platform failures (CRM, email provider, SMS gateway)

All services are provided “as-is” without warranties of any kind.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 2-4 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

8. Limitation of Liability

To the maximum extent permitted by Canadian law, NexTier Solution is not liable for:

● Damages arising from use of our website

● Errors in communication delivery

● Business losses resulting from reliance on our messaging services

Your use of our communication systems is at your own risk.

9. Third-Party Services

We may use third-party tools to deliver:

● SMS messages

● Emails

● Lead forms

● Appointment booking

● CRM automations

These partners are required to keep your data secure and confidential.

10. Modifications to Terms

We may update these Terms at any time. Updated versions will be posted on this page with a new “Effective Date.” Continued use of our website or services means you accept the updated Terms.

11. Contact Information

If you have questions about these Terms or need help with communications:

NexTier Solution

Toronto, Ontario, Canada

Email: anderson@nextiersolution.com

Phone: (416)-676-8034