📄 Privacy Policy — NexTier Solution
At NexTier Solution (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring transparency regarding how your information is collected, used, and safeguarded. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.
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1. Information We Collect
We may collect the following personal information when you interact with our website, forms, or services
● Name
● Email address
● Phone number
This information is collected when you fill out contact forms, request services, book appointments, or opt in to receive communications from us.
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2. How Your Information Is Used
We use the information we collect for purposes including:
Transactional Communications
● Appointment confirmations
● Service-related reminders
● Updates about your account or inquiries
Marketing Communications
With your consent, we may send:
● Promotions
● Special offers
● Service updates
● Marketing messages related to NexTier Solution
Operations & Customer Service
● Responding to submissions or questions
● Improving website performance and customer experience
● Internal analytics and business operations
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3. SMS & Email Communications
We collect personal information such as your:
●Name
●Phone number
●Email address
when you submit a form on our website.
By submitting your information and checking the consent box on our forms, you expressly agree to receive SMS text messages and email communications from NexTier Solution.
These messages may include transactional messages such as:
●appointment confirmations
●reminders
●service updates
●occasional marketing or promotional messages.
Message frequency may vary. Standard message and data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP.
Your consent to receive messages is specific to NexTier Solution and will not be shared or sold to third parties. We do not sell, rent, or misuse your personal information.
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4. How We Protect Your Data
We use reasonable and industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission is fully secure, and we cannot guarantee absolute protection.
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5. Data Sharing & Third Parties
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or disclose your phone number or SMS opt-in consent to third parties
We may share limited information only with trusted service providers who help us operate our business, such as:
● CRM platforms
● Email or SMS delivery providers
● Scheduling or booking systems
These providers are required to keep your information confidential and secure.
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6. Your Rights (Canada – PIPEDA)
You have the right to:
● Access the personal data we hold about you
● Request corrections to inaccurate information
● Request deletion of your data
● Withdraw consent to receive messages or marketing at any time
To request any of these, contact us using the details below.
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7. Data Retention
We retain personal information only for as long as necessary to:
● Provide services
● Meet legal requirements
● Support business operations
After that, information is securely deleted.
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8. Opt-Out Instructions
You may opt out of communications at any time:
● SMS: Reply “STOP” to cancel or “HELP” for help
● Email: Click the “unsubscribe” link in the email or contact us directly
● Contact Form: Request removal of your information
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9. Contact Information
For questions or privacy requests, contact:
NexTier Solution
Toronto, Ontario, Canada
Email: anderson@nextiersolution.com
Phone: (416)-676-8034
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10. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date